At Tamarind Hill, we understand that travel plans may change. Our Cancellation & Refund Policy outlines the terms and conditions applicable to room reservations, booking cancellations, amendments and refunds.
By confirming a reservation with Tamarind Hill, guests acknowledge and agree to the applicable booking terms and cancellation conditions.
Reservation Confirmation
A reservation is considered confirmed once it has been accepted by Tamarind Hill and the required payment or deposit has been received, where applicable.
Guests will receive a booking confirmation containing their reservation details, including the dates of stay, room category, meal plan, applicable rates and payment conditions.
Standard Cancellation Policy
The following conditions apply to standard direct room reservations unless otherwise stated in the booking confirmation.
Cancellation Policy
You may cancel free of charge within 7 days before arrival
You will be charged the total price of the reservation If you cancel within 7 days before arrival
No shows will incur cancellation fee
Promotional & Special Offer Bookings
All reservations made under special promotions, discounted rates, resident offers, seasonal packages or exclusive web offers are strictly non-refundable.
This includes reservations made under Tamarind Hill’s 50% Resident Offer, 30% Resident Offer and other promotional packages, unless explicitly stated otherwise in the specific offer conditions.
Once a promotional reservation has been confirmed, payments made towards the booking will not be refunded in the event of cancellation, non-arrival or early departure.
Guests are encouraged to carefully review their travel dates and reservation details before confirming a promotional booking.
Reservation Amendments
Requests to change reservation dates, room categories, meal plans or the number of guests are subject to availability and the applicable booking conditions.
Any additional charges resulting from reservation amendments will be communicated to the guest before the changes are confirmed.
Promotional and non-refundable reservations are not automatically eligible for date changes or amendments. Any requested modification is subject to approval by Tamarind Hill.
No-Shows & Early Departures
Guests who fail to arrive on their scheduled check-in date without providing prior notice will be treated as no-shows.
No-shows and early departures are subject to the cancellation conditions associated with the confirmed reservation.
For non-refundable promotional bookings, no refunds will be provided for unused accommodation, meals or other pre-booked services.
Refund Processing
Where a refund is applicable and approved, Tamarind Hill will initiate the refund within 21 working days following the confirmation of refund eligibility.
Refunds will generally be processed through the original payment method wherever possible.
The time required for the refunded amount to appear in the guest’s account may vary depending on the bank, card issuer or payment service provider.
Any applicable payment processing fees or transaction charges will be handled in accordance with the booking conditions and applicable requirements.
Cancellations by Tamarind Hill
In the unlikely event that Tamarind Hill is unable to honour a confirmed reservation, the hotel will contact the guest to discuss suitable alternative arrangements or arrange a refund of the amount paid for the accommodation or services that cannot be provided.
Third-Party Bookings
Reservations made through online travel agencies, third-party booking platforms or external travel partners may be subject to the cancellation and refund conditions specified by the respective booking provider.
Guests who wish to cancel or amend reservations made through third-party platforms should contact the relevant booking provider and refer to the conditions stated in their booking confirmation.
Exceptional Circumstances
Cancellation and refund requests arising from medical emergencies, travel restrictions, natural disasters or other exceptional circumstances will be reviewed on a case-by-case basis.
Guests may be requested to provide relevant supporting documentation.
Any refund, amendment or alternative arrangement will be considered in accordance with the applicable booking terms and legal requirements.
Contact Us
For reservation cancellations, amendments or refund-related inquiries, please contact our reservations team.
Tamarind Hill
Galle, Sri Lanka
Website: https://tamarindhill.lk/
Email: reservations@asialeisure.lk
Telephone: +94 11 208 28 28
When contacting our reservations team, please include your booking reference number, guest name, scheduled check-in date and details of your request.